Hospitality
An AI concierge attentive to your guests
A multilingual conversational avatar answers questions about the hotel, introduces its services and assists guests throughout their stay.
OLIVIA-SYNTHEA · Hospitality
Hospitality
Discover our avatars for hotel reception and guest services.
Choose an avatar and discover its world.
OUR AI AVATARS GUIDE VISITORS
Totem
PMS* INTEGRATION
Smart hospitality, connected to your PMS*
Connected to your PMS to automate check-in procedures, reduce administrative steps and make the guest experience faster and smoother.
CUSTOMISABLE AVATARS FOR YOUR EVENTS
Customise your avatars for
events and celebrations.
Change your avatars’ appearance throughout the year to create an original welcome that reflects your establishment’s atmosphere and identity.
Christmas · Halloween · Bastille Day · New Year · Your establishment’s events
OUR AI AVATARS GUIDE VISITORS
Interactive concierge service
directly on the television.
Interactive concierge services directly on hotel room and mobile-home televisions, helping guests throughout their stay.
Video demonstrations*
In-room ordering
Problem with a lamp
Want to know more? Request a demo.
A NEW IN-ROOM EXPERIENCE
One television
three service experiences.
Turn every in-room television into a point of contact with your services. A virtual concierge welcomes and informs guests, then guides them to a specialised avatar depending on their needs, all on the same screen. The solution can be adapted to each establishment’s services and procedures.
OLIVIA-SYNTHEAYOUR ROOM · YOUR SERVICES
How can we help you?
ConciergeWelcome and information
TechnicianIn-room assistance
Room serviceOrders and requestsA seamless journey without changing screens.
Inform and guide
Opening hours, hotel facilities, services, stay advice and practical information through natural conversation.
Report a need
The guest describes a problem in their room. The technical avatar records the request and can prepare it for the appropriate team.
Order and request
Breakfast, drinks, towels or accessories: the avatar collects requests and summarises the items before confirmation and transfer to the relevant service.
AI avatar engineering
Our concept:
hyper-realistic avatars that converse in real time.
Technology designed for natural conversation, automatic recognition of visitors' languages and real-time assistance, with an emphasis on privacy and security.
SYNTHEA ENGINE ◈
Real-time animation and synchronisation
FACEHyperrealistic avatar
ON-PREMISESOn-site system
INTERACTIONReal time
LANGUAGESVoice detection
01 / DESIGN
Exclusive identity
Original, exclusive avatars designed to match each establishment’s identity.
02 / ANIMATION
On-premises system
Animation and local processing on infrastructure installed at the establishment.
03 / INTELLIGENCE
Real-time conversation
The avatar converses naturally and answers requests in the establishment’s context.
04 / LANGUAGES
Multilingual voice recognition
Recognises the speaker’s language and replies in it without manual selection.
05 / CUSTOMISATION
Security & GDPR
Anonymous interactions and no data transfer. No retention*
*information processed on premises06 / INTEGRATION
Smart visitor guidance
Guides visitors through buildings and areas: reception, floors, rooms, services and meeting points.
07 / CUSTOMER RELATIONS
Information collection & prospect records
With the visitor’s consent, the avatar collects useful information during the conversation and fills in records to facilitate commercial follow-up.
Anonymisation and the absence of external transfers apply to processing configured locally. Information voluntarily provided for a prospect record is processed separately, with notice to the person concerned and appropriate retention rules.
Hospitality
Hospitality and in-room TV: your questions
SECTOR 02
Hospitality
4 frequently asked questionsWhat services can a conversational avatar offer hotel guests?
The avatar welcomes guests, presents hotel services, explains opening hours, gives information about the restaurant, spa or nearby activities, and guides visitors to their destination. Guests can speak naturally without navigating complicated menus.
Can it welcome international guests in their own language?
Yes. Automatic spoken-language recognition lets the avatar identify the guest's language and continue the conversation in that language, among those supported. This makes international guests feel more welcome.
Can it assist with guest check-in?
Yes. Connected to a touchscreen kiosk and suitable systems, the avatar can guide guests through check-in, explain the steps and make self-service check-in easier. Available features depend on the hotel's integrations.
What benefits does it bring to hotel reception?
The avatar answers many repetitive questions and gives visitors another information point. Reception staff can focus on situations requiring human assistance, while the hotel offers a modern, personalised welcome consistent with its identity.
INTERACTIVE TV SOLUTION
In-room TV · Hospitality
4 frequently asked questionsWhat can the virtual concierge do on an in-room TV?
It presents hotel services, opening times and information about the stay. Guests can ask questions aloud from their room, depending on the equipment installed.
Why have three avatars on one television?
The concierge welcomes and informs guests, the technical avatar collects equipment-related requests, and the room-service avatar handles drinks, food and accessory requests according to the services offered.
Does the guest need to learn several apps?
No. The experience can stay on the same screen: the concierge avatar guides the guest and hands the conversation over to the appropriate specialist assistant.
Can requests be forwarded to hotel staff?
Yes, when the hotel provides the required integrations. Collected information can enter the room-service or maintenance workflow.
CONTACT & DEMO
Let’s imagine your next interactive welcome.
Would you like a demonstration of an interactive kiosk or TV concierge service? Tell us about your company and project. Our team will contact you using the details you provide.
Your data privacy
Data controller: Axion Network — contact : contact@olivia-synthea.fr. The controller's legal and postal details must be completed before publication.
Cookies and local storage
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Why do we collect this information?
We use it to process and respond to your enquiry or demonstration request. Pre-contractual exchanges requested by visitors are the intended legal basis. Further commercial emails rely on your optional choice wherever consent is required.
What data do we collect?
Surname, first name, company, industry, telephone number, email address, postal address, country and, if provided, a description of your project. We do not use this data for automated profiling.
Retention and recipients
Only staff handling business enquiries can access requests. An appropriate retention period must be defined and applied before launch. For prospecting data, French data-protection authority CNIL generally recommends three years after the last contact initiated by the prospect. No sharing with advertising partners is planned.
Your rights
You may request access, correction, deletion, restriction or objection, and withdraw marketing consent at any time by writing to contact@olivia-synthea.fr. You can also contact the French data-protection authority (CNIL). The CAPTCHA runs on the website's server without a third-party service.
